Customer Success Advocate

3 days ago

Bengaluru, Karnataka, India beBeeCustomerSuccess Full time ₹ 60,000 - ₹ 80,000
Customer Success Associate

We are seeking a Customer Success Associate who will be the primary point of contact for learners after they join our programs.

This is a full-time opportunity to build strong client relationship skills, operational expertise, and product knowledge while driving learner success.

The successful candidate will ensure smooth onboarding, provide guidance, resolve issues, and work cross-functionally to deliver an outstanding learner experience.

Key Responsibilities:

  • Coordinate with internal teams (sales, tech support, content) to resolve learner concerns.
  • Maintain updated learner data and touchpoints in CRM tools like Zoho or Lead squared.
  • Support renewal and referral efforts by building rapport and offering a smooth learner journey.
  • Pursue opportunities to improve processes and systems that drive learner satisfaction.

Requirements:

  • Bachelor's degree in Business, Communication, Education, or a related field.
  • Comfortable using basic productivity tools (Excel, email, video conferencing).
  • Exposure to CRM platforms like Zoho, Lead squared, or Salesforce is a plus.
  • Experience : 0 - 1 year experience in customer success, operations, and cross-functional collaboration.

What We Offer:

  • Opportunity to be considered for a full-time role based on performance.
  • A supportive team environment that fosters growth and development.
  • Hands-on experience in customer success, operations, and cross-functional collaboration.

Preferred Skills:

  • Basic proficiency in CRM tools and customer lifecycle management.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Excellent problem-solving and analytical skills.

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