Application CRM Specialist

6 days ago


Navi Mumbai, Maharashtra, India Jio Full time

About Jio

Reliance is embarking on an exciting new business journey, exploring online channels in retailing. To achieve this goal, we need techno-functional experts who will collaborate with us. We are seeking engineering professionals who can revolutionize customer experience and convenience in the digital environment.

Key Responsibilities

Work as an L2 in a complex Integration Infrastructure and provide Application Support to CRM for Reliance Jio, utilizing technologies like Kubernetes, Oracle PL-SQL, Linux, Floworx, and Redis.

Engage in day-to-day high Severity Incident Resolution and perform Root Cause Analysis.

Resolve Incident Tickets and Service Requests.

Troubleshoot exceptions, performance issues, and latencies/errors across the Middleware stack applications.

Automate critical jobs across the Middleware platform to minimize manual errors and human intervention.

Work closely with Technology stakeholders, Product, Application development, QA, and offer feedback.

Implement effective monitoring for all events and logs, with right alerting/escalations for critical alerts.

Perform Installation, automations, and Configurations.

Document runbooks, incident response, and RCA reports.

Will to work in shifts.



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