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Customer Complaint Resolution Specialist

2 weeks ago

Thāne, Maharashtra, India beBeeComplaint Full time

Key Roles and Responsibilities:

Complaint Handling:

  • Receive and assess customer complaints or issues through various channels (phone, email, in-person).
  • Record complaints in the complaint management system and ensure all necessary information is captured.

Investigation and Analysis:

  • Conduct investigations to understand the nature of the complaint and gather relevant details from customers, employees, and other stakeholders.
  • Analyze complaints to identify recurring problems or patterns and work with relevant teams to find solutions.

Resolution and Customer Service:

  • Resolve complaints in a timely and effective manner, providing clear and empathetic communication to customers.
  • Offer appropriate solutions, such as refunds, replacements, or service improvements, depending on the situation.