Luxury Client Relationship Specialist

1 week ago


Alwar, Rajasthan, India beBeeCustomerService Full time ₹ 9,24,000 - ₹ 18,47,000

Exquisite relationships are built on exceptional customer experiences. We seek a proactive and detail-oriented professional to manage client interactions and drive client retention.

Key responsibilities include:

  • Manage client communications via calls, WhatsApp, email, and in-person interactions.
  • Provide timely and solution-oriented responses.
  • Maintain accurate records of client interactions, orders, and communication logs.

Closing Gaps & Enhancing Experiences:

  • Plan and execute CRM campaigns to foster long-term client relationships.
  • Track and analyze client interactions to provide actionable insights.
  • Identify recurring issues and support process improvement initiatives.

Reporting & Insights:

  • Collaborate with sales, marketing, and production teams to resolve client queries.
  • Build and maintain strong relationships with high-value clients.
  • Report on client trends, feedback, and loyalty metrics to leadership.

Requirements:

  • Experience: 2-4 years in CRM, luxury retail, or jewelry brands.
  • Skills & Tools: Proficiency in CRM tools, MS Office; strong communication and interpersonal skills.
  • Attributes: Customer-focused, organized, proactive, and solution-driven.


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