
Luxury Client Relationship Specialist
1 week ago
Exquisite relationships are built on exceptional customer experiences. We seek a proactive and detail-oriented professional to manage client interactions and drive client retention.
Key responsibilities include:
- Manage client communications via calls, WhatsApp, email, and in-person interactions.
- Provide timely and solution-oriented responses.
- Maintain accurate records of client interactions, orders, and communication logs.
Closing Gaps & Enhancing Experiences:
- Plan and execute CRM campaigns to foster long-term client relationships.
- Track and analyze client interactions to provide actionable insights.
- Identify recurring issues and support process improvement initiatives.
Reporting & Insights:
- Collaborate with sales, marketing, and production teams to resolve client queries.
- Build and maintain strong relationships with high-value clients.
- Report on client trends, feedback, and loyalty metrics to leadership.
Requirements:
- Experience: 2-4 years in CRM, luxury retail, or jewelry brands.
- Skills & Tools: Proficiency in CRM tools, MS Office; strong communication and interpersonal skills.
- Attributes: Customer-focused, organized, proactive, and solution-driven.
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