
Luxury Customer Service Professional
3 days ago
This is an exciting opportunity to become a key player in our customer success team. As a Client Relationship Executive, you will be responsible for building strong relationships with our clients and delivering exceptional service experiences.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be proactive, organized, and committed to driving customer satisfaction and loyalty.
Key Responsibilities:
- Client Interaction Management: Manage client interactions through various channels, including phone calls, email, WhatsApp, and in-person communication.
- Solution-Oriented Response: Provide timely, professional, and solution-oriented responses to client inquiries.
- Customer Record Maintenance: Maintain accurate records of client interactions, order details, and communication logs.
Critical Skills & Qualifications:
- CRM Tools Proficiency: Proficiency in CRM tools, such as MS Office.
- Strong Communication Skills: Strong communication and interpersonal skills are essential for this role.
What We're Looking For:
- Experience: 2-4 years of experience in CRM, luxury retail, or jewelry brands.
Why Join Us?
- Prestigious Brand: Work with a prestigious luxury jewelry brand and high-value clientele.
- Customer Journey Enhancement: Contribute to enhancing customer journeys and loyalty programs.
- Growth Opportunities: Grow in a professional, collaborative, and growth-oriented environment.
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