IT Support Specialist

22 hours ago

Amrāvati, Maharashtra, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 16,00,000
MS Office Support Professional

We are seeking a highly skilled MS Office support professional to join our team. This role involves providing technical expertise and excellent support for Microsoft 365 product applications at a Level 2 skillset.

  • Work closely with the Productivity Tools team to deliver high-quality support and services.
  • Provide in-depth knowledge of Office applications, as well as troubleshooting COM add-ins across the suite, Adobe Acrobat and WinZip.
  • Closely collaborate with Level 1/1.5 support teams and escalate complex issues to Level 3 engineers or vendors as needed.
Responsibilities
  • Perform Level 2 application support and incident management.
  • Support multiple products within Microsoft 365, including all Office applications, MS Outlook, multiple add-ins for the MS Office Suite, Adobe Acrobat and WinZip.
  • Deliver technical expertise and exceptional support for our Microsoft 365 product applications at a Level 2 skillset.
  • Collaborate closely with Level 1/1.5 support teams.
  • Escalate complex issues to Level 3 engineers or vendors as needed.
Qualifications

We seek candidates with a strong background in computer science engineering/technology and relevant technical certifications.

  • A solid understanding of enterprise Windows, Mac and iOS environments, as well as the MS Office 365 applications that reside on those platforms is essential.
  • Proficient in troubleshooting and resolving issues related to crashes, performance, installation, data loss, features, licensing, and deployment of Office applications and their add-ins within enterprise environments.
  • Expertise in supporting Outlook and native email clients, with in-depth knowledge of delegation, shared mailbox access, PST migrations, online archives, and related enterprise environment issues.

This is an exciting opportunity for a dedicated and experienced IT professional to make a real impact in our organization.

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