Team Leader

20 hours ago

Tirupati, Andhra Pradesh, India beBeeOperations Full time ₹ 5,00,000 - ₹ 8,00,000

Key Responsibilities:

", " Team members must be effectively managed to optimize resource utilization and ensure productivity. Effective daily workflow management is required to achieve maximum capacity in the project pool. Ensuring schedule adherence for self and team is vital. The Operations Manager will oversee the effective management of operations, resolving any hurdles such as absenteeism, erratic workflows, and ad hoc requests. Strong communication skills are necessary, especially when interacting with the US offices through calls and emails. Additional responsibilities include preparing accurate reports, submitting timely reports to desired recipients, performing random quality checks on volumes processed by team members, conducting daily meetings with the team, and providing timely process updates to maintain quality. Anticipating client needs and preparing reports are also essential tasks. Understanding and adhering to all company policies, including security, trade secrets, and confidentiality of information, is crucial.", " Required Skills and Qualifications:", " 1. A graduate or master's degree in any field is mandatory. Team leaders should be proactive in taking up new challenges and increasing their exposure. Excellent oral and written English communication skills, problem-solving abilities, and strong networking skills across the organization are essential. Training skills to conduct process, refresher, and basic soft skills training are also necessary. Ability to create a fast-paced, team-oriented environment is critical. Five to seven years of work experience in managing teams at BPO/KPO companies is highly desirable. Candidates with experience in legal process domains will have an advantage. Ability to review reports and take actions based on data is essential. Strong computer skills in Windows, Word, Excel, PowerPoint, and Internet/Intranet are required. Ability to learn quickly and teach members on process nuances is also necessary.", " Benefits and Career Progression:", " Job benefits include opportunities for career growth and professional development. If an individual performs well in this role, they may be considered for Senior Team Leader, Assistant Manager, or Operations Manager positions."],

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