Global Customer Service Representative
2 days ago
About the Role:
This is a unique opportunity to join our team as a Global Communication Specialist. As a voice and non-voice professional, you will be responsible for handling international customer calls and emails with exceptional communication skills.
You will work closely with our internal teams to resolve customer queries, address concerns, and provide real-time assistance.
The ideal candidate should have strong customer service orientation, multitasking ability, and patience to handle diverse customer needs.
We are looking for a flexible individual who can adapt to night shifts and rotational week-offs.
Responsibilities:
- Handle inbound/outbound international customer calls with professionalism and empathy.
- Respond to customer emails and chat queries accurately and efficiently.
- Escalate unresolved queries to higher support levels if required.
- Maintain high standards of call quality, accuracy, and customer satisfaction.
- Education: Any graduate (B.A., B.Com, B.Sc., BBA, BCA, etc.)
- Experience: 0–2 years (Freshers encouraged to apply)
- Communication:
- Fluent English (spoken and written)
- Neutral accent (for voice process)
- Strong grammar and typing skills (for non-voice)
- Typing Speed (Non-Voice): 30–35 WPM with 90% accuracy
- Flexible working hours with night shifts and rotational week-offs.
- Strong customer service orientation
- Ability to multitask (especially in non-voice chat/email queues)
- Basic knowledge of CRMs and support platforms (e.g., Zendesk, Salesforce)
- Patience, empathy, and problem-solving attitude
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