Customer Service Representative

We are seeking a highly skilled and motivated individual to join our customer service team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer experiences through timely and effective resolution of customer inquiries and issues.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work well under pressure and maintain a high level of accuracy. If you are a detail-oriented and customer-focused individual who is passionate about delivering outstanding results, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Handle multiple customer chats simultaneously while maintaining a high level of productivity and accuracy.
• Respond to customer inquiries and issues in a timely and professional manner.
• Provide solutions to customers based on available help articles and company policies.
• Replicate customer issues and report necessary bugs, suggestions, or ideas.
• Offer exceptional customer service by being responsive, empathetic, and knowledgeable.
• Work closely with internal departments to provide required information and support to customers.
• Support technical queries related to domain, hosting, server, SSL, email, site lock, site backup, or other products owned by the end customer.
• Maintain a deep understanding of client processes and policies.
• Upskill to enhance knowledge and offer support to customers.
• Sell relevant or next logical products to new customers based on their business needs and nature.

Requirements:

• Minimum qualifications: Graduation in any discipline (prefer B.Tech or other tech/non-tech degree with computer course/certification/diploma).
• Freshers are eligible.
• Must possess knowledge of email clients and basic internet technology (websites, domains, hosting, browsers, security, etc.).
• Relevant experience in customer support through phone and good basic technical skills & sales techniques.
• Preferred pre-requisites:
  • Effective probing skills and analyzing/understanding skills.
  • Analytical skills with customer-centric approach.
  • Excellent proficiency in written English and neutral English accent.
  • Ability to work on a flexible schedule, including weekend shifts.
  • Typing speed 40-45 words per minute + 80%+ accuracy.

Why Join Us:

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation.
• Make an impact - Drive change for global enterprises and solve business challenges that matter.
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities.
• Work with the best - Join bold thinkers and problem-solvers who push boundaries every day.
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness built on a foundation of integrity and inclusion allow your ideas to fuel progress.

Genpact is an Equal Opportunity Employer:

We consider applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws.

Important Notice:

Please note that Genpact does not charge fees to process job applications, and applicants are not required to pay to participate in our hiring process in any way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.