Senior ServiceNow Technical Lead

3 weeks ago


Hyderabad, Telangana, India Genpact Full time

Genpact values diversity and inclusion, respect and integrity, customer focus, and innovation. We are seeking a Senior ServiceNow Technical Lead to provide technical leadership to the team and work closely with client enterprise architecture team and client ServiceNow Teams.

Responsibilities:

  • Provides technical leadership to the team
  • Creates and maintains a detailed view of the existing architecture
  • Designs and collaborates with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document.
  • Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture.
  • Ensures technical governance process and policies are being adhered to.
  • Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.
  • Creates and maintains a detailed view of integrations
  • Creates and maintains a Technical Implementation Roadmap.
  • Resolves technical escalations, including responding to defects
  • Participates in process workshops
  • Works closely with client enterprise architecture team and client ServiceNow Teams
  • Periodically Reviews Configuration to ensure Platform health
  • Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health Scan
  • Reviews design and code per sprint to ensure quality
  • Provides hands on assistance with the detailed design and implementation approach of selected projects.
  • Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client.
  • Maintains expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem.
  • Assists in migrating configuration across instances
  • Support COE in continuous development of training paths for professional advancement.
  • Contribute to ongoing definition of best development and solution practices.
  • Lead training workshops as means to spread experiences gained across the practice.

Minimum Qualifications:

  • Certified System Administrator (CSA) plus one Mainline certification (CSM / HRSD/ITSM/GRC etc.)
  • Excellent communication Skills for client facing roles.
  • Hands on Experience on Projects
  • IT Graduate

Preferred Qualifications/Skills:

  • B.Tech / MCA / M.Tech / BSc (Computer) / B.E.


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