ServiceNow Technical Lead

2 weeks ago


Hyderabad, Telangana, India Genpact Full time

At Genpact, we are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Role Summary

We are inviting applications for the role of Senior Principal Consultant – ServiceNow, where you will provide technical leadership to the team and work closely with client enterprise architecture teams and client ServiceNow teams.

Key Responsibilities

  1. Provides technical leadership to the team and ensures adherence to technical governance processes and policies.
  2. Creates and maintains a detailed view of existing architectures and designs High-Level Solution Design Documents.
  3. Defines and communicates technical solutions aligned with business problems and systems architecture.
  4. Ensures the correct technical solutions are used when delivering business solutions and creates technical implementation roadmaps.
  5. Resolves technical escalations, including responding to defects, and participates in process workshops.
  6. Works closely with client enterprise architecture teams and client ServiceNow teams to ensure Platform health and instance health.

Qualifications

We seek candidates with a minimum of 10 years of relevant experience and a Certified System Administrator (CSA) certification, along with one Mainline certification (CSM / HRSD/ITSM/GRC etc.).

Preferred qualifications include B.Tech / MCA / M.Tech / BSc (Computer) / B.E. degrees.

Interested candidates can share their profile with us.



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