Systems Knowledge Manager

2 days ago

Davangere, Karnataka, India beBeeKnowledgeManager Full time ₹ 13,41,200 - ₹ 21,47,100
Job Title

A multifaceted role exists for a professional to oversee the dissemination and absorption of knowledge across various teams within our organization. This position will be responsible for ensuring seamless transitions during changes in platforms or processes.

Key Responsibilities:

  • Design and implement comprehensive roadmaps for knowledge transfer, guaranteeing that critical process knowledge is captured, standardized, and effectively disseminated across teams during transitions and platform changes.
  • Collaborate with leadership and other stakeholders to identify skill gaps and develop tailored training programs.
  • Develop and maintain high-quality training content, including manuals and e-learning modules, for various operational applications and platforms.
  • Conduct engaging training sessions for new hires, upskilling, and process changes, utilizing virtual and in-person formats.
  • Ensure training programs are aligned with diverse roles within the organization.
  • Establish liaison relationships between internal teams and external vendors for training-related updates.
  • Track training effectiveness through assessments, feedback, and performance metrics, using this data to refine content and delivery methods.
  • Implement regular review cycles to keep training materials aligned with system updates, process changes, and compliance requirements.
  • Provide regular reports to leadership on training impact, participation, and continuous improvement opportunities.
Requirements
  • 6+ years of experience in Shared Services Organization/GBS/GCC, with 3+ years in training or learning & development roles.
  • Exceptional understanding of critical success factors for GBS as a reliable, effective, and efficient business service provider.
  • Familiarity with compliance, audit requirements, and internal controls.
  • Strong working knowledge of Oracle Financials, MSD, and Invevo platforms, SuccessFactors including data migration.
  • Experience with Learning Management Systems (LMS) and e-learning tools.
  • Solid history of designing and delivering training programs for systems and processes.
  • Strong analytical skills to assess training effectiveness and drive continuous improvement.
  • Ability to manage multiple training projects in a fast-paced, global environment.
  • Excellent facilitation, communication, and stakeholder engagement skills.
  • Strong communicator / Ability to lead and influence others.
  • Certification like CPTM/ATD is preferred.
  • Bachelor's/ Master's degree HR/ Training (Finance/ Accounts is a plus).
  • Fluency in English.

Desirable skills include certification like Dynamics 365 Finance Functional Consultant Associate/Finance and Operations Apps Solution Architect Expert, Oracle Cloud ERP, SAP FICO/ HR systems and experience working in shared services, global finance operations, or transformation environments.

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