Automotive Service Representative

3 days ago

Bhavnagar, Gujarat, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 10,00,000

Job Title: Customer Support Specialist

Key Responsibilities:
  • Contact and assist customers who report issues with their vehicles (mechanical, electrical, or software-related).
  • Provide accurate information and solutions regarding warranty coverage, claims, and service processes.
  • Coordinate with service centers, mechanics, or technical teams to ensure timely resolution of customer problems.
  • Raise and track warranty claims, ensuring all documentation is accurate and complete.
  • Offer first-level technical troubleshooting guidance based on customer feedback.
  • Follow up with customers until the issue is resolved and ensure high satisfaction.
  • Maintain records of all interactions, complaints, issues, and solutions using CRM tools.
  • Escalate complex cases to higher technical support or warranty teams when necessary.
Eligibility Criteria:
  • Education: Minimum Graduate (any stream); preference to candidates with automotive or technical background.
  • Experience: 1–3 years in customer support, automotive services, or warranty handling is preferred.
  • Language: Proficiency in Hindi and English; other regional languages are a plus.
  • Technical Knowledge: Basic understanding of vehicle systems or prior experience in an auto-related role is an advantage.

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