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Client Representative
1 month ago
Job Title Client Representative Location Ahmedabad Gujarat Division ORS UK Reports To Team Leader Role Responsibilities Resolve customer issues or concerns effectively ensuring a positive customer experience Address customer queries complaints and concerns in a calm and empathetic manner Offer solutions and alternatives to customers problems while adhering to company policies and procedures Escalate unresolved issues to senior staff or departments as needed Maintain a high level of professionalism patience and attention to detail during each call Meet or exceed established service levels including average call handling time first-call resolution and customer satisfaction ratings Qualifications Skills Bachelor s degree Strong organizational communication and interpersonal skills Detail-oriented and confident Additional Information Training 13 weeks 5 weeks classroom 8 weeks on-the-job Work Hours 12 30 PM 10 00 PM or 1 30 PM 11 00 PM Work Schedule Monday to Friday working Location On-site at Ahmedabad office Leave Policy No leaves during the first 6 months of training Holiday Calendar Follows UK holidays Location Ahmedabad https maps app goo gl BTasDdSSMPiFLTpx6g st awb Kindly share your updated CV with us at neha singh imsplgroup com For any inquiries or further information feel free to reach out to us at 9558958497
