
Ground Transportation Service Specialist
2 weeks ago
We are seeking a dedicated Customer Support Representative to join our team.
The successful candidate will be responsible for managing and resolving issues related to ground transportation services. This includes communicating with drivers and fleets, enforcing high service standards, and ensuring timely resolution of customer complaints.
In addition, the representative will be required to maintain accurate records of interactions, develop and maintain good working relationships with suppliers and stakeholders, and provide exceptional customer service support.
Key Responsibilities:
- Managing and resolving issues by communicating with drivers and fleets.
- Enforcing high service standards.
- Maintaining accurate records of interactions.
- Developing and maintaining good working relationships with suppliers and stakeholders.
- Providing exceptional customer service support.
Requirements:
- Experience working in the tourism and travel sector, particularly in ground transportation.
- Minimum 2 years of experience as a customer support representative or in a similar environment.
- Strong operational and analytical skills.
- Excellent English verbal and written communication skills.
- Proficiency with Microsoft Office Suite.
- Ability to work in a fast-paced environment with strong attention to detail.
- Conversational Spanish speaking skills (preferred).
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