Customer Support Specialist

11 hours ago


Tiruchi, Tamil Nadu, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title: Customer Support Specialist

We are seeking talented and enthusiastic customer support professionals to join our team. The ideal candidate will have 0-2 years of experience in a customer support role, with a passion for delivering exceptional service and building a rewarding career in the banking and financial services sector.

Key Responsibilities:
  1. Deliver Outstanding Customer Service: Offer professional and personalized support to customers over the phone or through written channels, ensuring a positive experience.
  2. Solve Customer Issues Efficiently: Handle a high volume of inquiries and concerns, investigating and resolving issues related to accounts, transactions, and other services.
  3. Maintain Accurate Records: Document customer interactions and transactions, ensuring detailed and accurate records.
  4. Collaborate with Team Members: Work collaboratively with colleagues to achieve service level agreements and departmental goals.
Requirements:
  1. 0-2 years of experience in customer support.
  2. Excellent communication skills in English, both verbal and written.
  3. Strong problem-solving abilities and a customer-centric mindset.
  4. Ability to work in a fast-paced, target-driven environment.

We offer comprehensive training and opportunities for career growth in the banking and financial services industry.

The successful candidate will have the opportunity to work in a dynamic team and contribute to providing exceptional customer experiences.



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