Role of a Customer Support Specialist

6 hours ago

Tiruchi, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 11,00,000

Job Title:

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Customer Support Specialist

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About the Role:

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We are seeking a skilled and dedicated Customer Support Specialist to join our team. As a key member of our support team, you will play a vital role in addressing customer issues, providing guidance on product usage, and working closely with cross-functional teams to deliver exceptional customer experiences.

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Key Responsibilities:

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  1. ">
  2. Troubleshoot customer issues and perform root cause analysis (RCA)">
  3. Provide detailed and clear guidance to customers on product usage">
  4. Handle customer data import/export from production systems">
  5. Ensure accurate and timely updates of customer data in production systems">
  6. Process confidential information according to established guidelines">
  7. Collaborate with internal stakeholders to develop product content">
  8. Generate reports from multiple systems">
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Requirements:

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  • ">
  • Bachelor's degree from an accredited institution in computer science or related field">
  • 3+ years of experience in product customer support">
  • Excellent interpersonal and collaboration skills">
  • Analytical mindset with strong problem-solving skills">
  • Ability to communicate complex technical concepts to non-technical audiences">
  • Strong written and verbal communication skills">
  • Attention to detail and ability to prioritize tasks effectively">
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Desirable Qualifications:

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  • ">
  • Experience working with cloud-based products, preferably on AWS">
  • Proficiency in issue tracking software like HubSpot, GitLab, JIRA">
  • Knowledge of scripting/programming languages such as Python, Java, JavaScript, or Perl for automation">
  • Experience with SQL/NoSQL databases">
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What We Offer:

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A competitive compensation package and comprehensive benefits

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Opportunities for continuous career growth and development

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Exposure to cutting-edge technologies and advanced cybersecurity practices

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A dynamic and enjoyable work environment that recognizes and celebrates excellence

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Transparent policies and procedures

"]},

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