Frontline Customer Support Representative

6 days ago


Tiruchi, Tamil Nadu, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 7,50,000
Customer Service Specialist

We seek a detail-oriented and customer-centric professional to manage customer care operations. The ideal candidate will efficiently handle phone calls, resolve queries, process orders from e-commerce platforms, and provide top-notch post-sales support.

The role requires strong communication skills, attention to detail, and prior experience in customer service. Key responsibilities include:

  • Handling inbound and outbound customer care calls in a professional and polite manner.
  • Addressing customer queries, complaints, and requests promptly.
  • Processing and managing customer orders via e-commerce platforms.
  • Tracking and updating order status, shipping details, and returns/refunds where applicable.
  • Coordinating with internal teams for order fulfillment.
  • Maintaining records of customer interactions and transactions.
  • Providing feedback to enhance customer service processes.
  • Ensuring high levels of customer satisfaction and fostering long-term relationships.

Requirements include:

  • Minimum 1 year of experience in customer care / call handling (E-commerce preferred).
  • Familiarity with e-commerce platforms is mandatory.
  • Excellent verbal and written communication skills (essential).
  • Strong problem-solving ability and customer-first approach.
  • Basic computer knowledge (MS Office, Email, CRM tools).
  • Ability to multitask and handle pressure in fast-paced environments.

Education: Graduate or Diploma in any discipline.



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