Senior Technical Support Associate

2 days ago


Solapur, Maharashtra, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

IT Support Specialist Opportunity

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We are seeking a skilled IT Support Specialist to provide top-notch support to our end-users. As a key member of our IT team, you will be responsible for handling and resolving incidents/service requests via the ServiceNow platform, administering user accounts, and troubleshooting issues related to Google Workspace tools.

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Key Responsibilities:

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  • Provide L1/L2 technical assistance to end-users across the organization
  • Handle and resolve incidents/service requests via the ServiceNow platform
  • Manage web-based tickets and ensure resolution within defined SLA timelines
  • Administer user accounts, shared mailboxes, and DLs via Active Directory and Google Admin Console
  • Troubleshoot issues related to Google Workspace tools and coordinate with backend or resolver teams when needed
  • Communicate clearly with end-users to understand their issues, document the problem accurately, and either resolve or route the ticket to the appropriate resolver group
  • Maintain and contribute to the knowledge base by documenting known issues and resolution steps
  • Collaborate with internal teams to follow up on escalations and ensure timely closures
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Required Skills and Qualifications:

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  • Minimum 2-3 years of experience in IT Service Desk operations
  • Hands-on experience with ServiceNow or similar ticketing tools
  • Expertise in Google Workspace products, including Gmail, Google Drive, Google Hangouts, and Google Workspace Admin Console
  • Excellent written and verbal communication skills
  • Ability to compose and respond to professional emails effectively
  • Good understanding of ticket lifecycle management and working within defined SLAs


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