
Automotive Service Consultant
5 hours ago
Electro - The Car Diagnose Expert is a renowned German premium car workshop, specializing in diagnostics, repairs, and servicing of luxury vehicles. We are expanding our team to provide world-class service to our clients.
As a customer-focused Service Advisor, you will be the key point of contact between our customers and the workshop team. You will have excellent communication skills, a passion for cars, and strong organizational ability to manage service schedules, customer follow-ups, and service documentation.
Your responsibilities will include greeting customers, understanding their vehicle service needs, providing accurate service estimates and timelines, coordinating between customers and technical teams, following up with customers on service progress and post-service satisfaction, maintaining accurate service records, managing appointments, and promoting additional services and genuine spare parts when appropriate.
To excel in this role, you will need a minimum 2+ years of experience in automotive service advisory roles or customer service in the automotive industry, a good understanding of German premium car brands (BMW, Mercedes, Porsche, Mini Cooper preferred), excellent communication and interpersonal skills, organized, customer-centric, and solution-oriented approach, and a passion for automobiles and eagerness to learn.
Key qualifications include:
- Excellent communication and interpersonal skills
- Strong organizational ability to manage service schedules, customer follow-ups, and service documentation
- A minimum 2+ years of experience in automotive service advisory roles or customer service in the automotive industry
- Good understanding of German premium car brands (BMW, Mercedes, Porsche, Mini Cooper preferred)
If you are looking for a challenging and rewarding career opportunity, please consider joining our team.
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