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Automotive Customer Support Specialist
2 weeks ago
About the Role
We're seeking a dedicated Customer Service Representative to join our team. As a key member, you'll be responsible for providing exceptional support to customers across multiple channels.
Your Key Responsibilities:
- Manage daily customer requests through shared mailboxes and provide timely support.
- Ensure customer satisfaction by addressing complaints and inquiries efficiently.
- Conduct product sales and process returns and related requests with attention to detail.
- Identify and assess customers' needs to deliver tailored solutions.
- Handle customer complaints, provide effective solutions, and follow up for resolution.
- Maintain accurate records of customer interactions, comments, and complaints.
- Provide valuable feedback on customer issues and emerging trends.
Requirements and Qualifications:
- Demonstrated experience in customer service with a focus on automotive repair and parts knowledge.
- Technical or engineering background is an asset.
- Proficiency in English language is required.
- Strong analytical and problem-solving abilities are essential.
- Ability to multitask, prioritize tasks, and manage time efficiently is crucial.
- A positive, empathetic, and professional demeanor when interacting with customers is necessary.
About This Opportunity
This role requires collaboration with our team to find innovative solutions to problems. You will be responsible for developing and documenting knowledge into useful content and continuously enhancing your expertise in products and services. Achieving performance targets is essential, as well as participating in training and development programs to enhance customer service skills and knowledge.
