Key Account Strategist

1 week ago

Mumbai, Maharashtra, India beBeeCustomerCentric Full time ₹ 1,80,00,000 - ₹ 2,40,00,000
Job Title: Key Account Strategist

The ideal candidate will drive the post-sales customer journey, aligning with internal teams to ensure seamless execution of orders, providing timely updates to customers, and championing customer satisfaction across all touchpoints.

Key Responsibilities:
  • Act as the primary point of contact for customers post-sale, understanding customer-specific requirements and ensuring accurate internal communication.
  • Coordinate closely with logistics, documentation, and finance to resolve customer queries and issues promptly.
  • Share regular shipment updates, delivery timelines, and documentation status with customers, proactively informing them of any delays or deviations with timely resolutions.
  • Work cross-functionally with Sales, Operations, and Supply Chain teams to align on customer expectations and deliverables, ensuring customer priorities are reflected in internal decision-making and processes.
  • Champion customer satisfaction by anticipating needs and providing proactive support, conducting post-delivery follow-ups to gather feedback and identify areas of improvement.
  • Design and implement scalable processes to enhance the customer experience, creating SOPs and customer playbooks for internal teams to ensure consistent support.
  • Evaluate and address customer complaints or escalations, ensuring quick and satisfactory resolution, maintaining logs of recurring issues to identify trends and collaborate on root-cause solutions.
Requirements:
  • Ambitious team player with a customer-centric mindset.
  • Strong communication and problem-solving skills, with the ability to navigate complex situations.
  • Ability to work independently and collaboratively within a fast-paced environment.

We value innovation, teamwork, and continuous learning. If you're passionate about delivering exceptional customer experiences, we encourage you to apply for this opportunity.

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