Senior Cloud Contact Center Developer

3 days ago

Surat, Gujarat, India beBeeAWS Full time ₹ 30,00,000 - ₹ 60,00,000

Position Summary:

We seek a Senior Cloud Contact Center Developer to design and develop cloud-based contact center solutions using Amazon Connect.

About the Role

The ideal candidate will be responsible for creating and maintaining cloud-based contact center solutions, leveraging Amazon Connect, to deliver seamless and intelligent customer interactions.

This is a 3-month contract position requiring a strong understanding of AWS infrastructure, contact flow design, and integration capabilities.

Main Responsibilities
  • AWS Service Integration: Develop and maintain Lambda functions, Lex bots, and API integrations to support dynamic and personalized customer interactions.
  • Automation & Optimization: Build API-driven automation workflows to streamline operations and improve agent efficiency.
  • IVR/CTI Customization: Customize IVR systems and CTI integrations to support advanced call handling and reporting features.
  • System Administration: Manage and monitor AWS resources including DynamoDB, S3, and Lambda to ensure high availability and performance.
  • Collaboration & Documentation: Work closely with cross-functional teams (DevOps, Support, Product) and maintain clear documentation of system architecture and workflows.
Key Requirements
  • AWS Administration Skills: Skilled in designing and developing cloud-based contact center solutions using Amazon Connect.
  • Technical Proficiency: Proficient in configuring contact flows, Lambda integrations, and API-driven automation.
  • Hands-on Experience: Extensive experience with AWS services (Lambda, Lex, DynamoDB, S3) and IVR/CTI customization to deliver scalable customer experience solutions.

Essential Skills:

  • Cloud computing
  • Contact center solutions
  • Lambda functions
  • Lex bots
  • API integrations
  • Automation workflows
  • IVR systems
  • CTI integrations
  • AWS administration

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