Center Manager-Learning Center

3 weeks ago

Surat, Gujarat, India upGrad Full time

Roles & Responsibilities

  • Establish performance metrics and conduct regular performance evaluations, providing coaching and training to enhance team sales skills.
  • Continuously improving the sales process, identifying areas for enhancement, and implementing streamlined approaches for greater efficiency.
  • Oversee the management of customer relationships, ensuring a high level of customer satisfaction and retention.
  • Maximizing the conversion leads to enrollments.
  • Work closely with the marketing team to plan and execute local marketing campaigns and promotional activities to boost brand visibility and sales.
  • Generate regular reports on sales performance, enrollment data, and other key metrics,
  • Providing insights to senior management for strategic decision-making.
  • Ensure adherence to company policies, quality standards, and regulatory requirements within the center sales operations.
  • Understand the content development process, work with educational content across all levels.
  • Work closely with senior faculty, freelancers and global industry leaders.
  • Develop strategies closely with franchisees and instructors to drive learner outcomes and referrals.
  • Ensure franchise adherence to brand standards, policies, and compliance while acting as the bridge between franchise partner and internal team.

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