Center manager-learning center

4 weeks ago

Surat, Gujarat, India UpGrad Full time

Roles & ResponsibilitiesEstablish performance metrics and conduct regular performance evaluations, providing coaching and training to enhance team sales skills.Continuously improving the sales process, identifying areas for enhancement, and implementing streamlined approaches for greater efficiency.Oversee the management of customer relationships, ensuring a high level of customer satisfaction and retention.Maximizing the conversion leads to enrollments.Work closely with the marketing team to plan and execute local marketing campaigns and promotional activities to boost brand visibility and sales.Generate regular reports on sales performance, enrollment data, and other key metrics,Providing insights to senior management for strategic decision-making.Ensure adherence to company policies, quality standards, and regulatory requirements within the center sales operations.Understand the content development process, work with educational content across all levels.Work closely with senior faculty, freelancers and global industry leaders.Develop strategies closely with franchisees and instructors to drive learner outcomes and referrals.Ensure franchise adherence to brand standards, policies, and compliance while acting as the bridge between franchise partner and internal team.

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