Contact Center Solutions Architect

5 days ago

Surat, Gujarat, India beBeeCisco Full time ₹ 20,00,000 - ₹ 25,00,000
Cisco UCCE & CUCM Solutions Engineer

As a key member of our team, you will be responsible for planning, designing, implementing and supporting Cisco Unified Contact Center Enterprise (UCCE) and Cisco Unified Communications Manager (CUCM) solutions. Your expertise in contact center deployments, IVR scripting, Cisco Cube and Nuance TTS/STT integration will drive the success of our projects.

Key Responsibilities:

  • Develop and execute comprehensive UCCE and CUCM-based contact center solutions to meet customer needs.
  • Create and test IVR self-service scripts using Cisco and third-party platforms to enhance user experience.
  • Integrate and configure Nuance TTS and STT functionality for seamless IVR interactions.
  • Configure and troubleshoot Cisco Cube, VoIP gateways, SIP, and ISDN trunks, and dial-peers to ensure optimal network performance.
  • Manage operational aspects including incident, change, and problem management for contact center infrastructure to minimize downtime.
  • Capture customer call flow requirements and develop sophisticated call routing scripts and logic to integrate with 3rd party CRM applications.
  • Execute upgrades, patch management, health checks, and performance tuning for UCCE, CUCM, and related platforms to maintain system efficiency.
  • Support integration efforts with CRM, workforce management systems, Verint / Nice call Recording & screen recording, and third-party business applications to provide holistic solutions.
  • Conduct root cause analysis and resolve outages, circuit issues, and platform disruptions in close collaboration with carriers and IT teams to ensure swift resolution.
  • Document and maintain detailed network, system, and operational records according to best practices to facilitate knowledge sharing.
  • Train and guide clients/end users on feature adoption and solution usage to ensure successful implementation.

Required Skills & Qualifications:

  • Minimum 5 years of hands-on experience with Cisco UCCE, CUCM, Unity, Cisco Voice Gateways, and IVR scripting.
  • Expert skills in UCCE call flow design, routing scripts, CVP IVR, and peripheral applications to drive project success.
  • Advanced knowledge of Cisco Cube configuration, SIP/ISDN protocols, dial plans, and device pool management to ensure optimal network performance.
  • Proven track record in Nuance TTS/STT integration, testing, and troubleshooting to deliver high-quality solutions.
  • Familiarity with Cisco Unity Voicemail, unified messaging, ACD, and integration to CRM packages to provide comprehensive solutions.
  • Proficient with tools and diagnostic utilities for troubleshooting VoIP, UC, and network issues to minimize downtime.
  • Ability to perform regular backup, recovery, version upgrades, and capacity planning to maintain system efficiency.
  • Strong communication, collaborative, and documentation skills to effectively interact with clients and internal stakeholders.

  • Cloud-Based Contact Center Solution Specialist

    6 days ago

    Surat, Gujarat, India beBeeContactCenter Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Genesys Cloud Contact Center EngineerThis is a pivotal role in the design, implementation and maintenance of the Genesys Cloud Contact Center platform.Key responsibilities include:Design and Engineering: Work closely with stakeholders to establish and document standards and blueprints for new functionality. Collaborate with suppliers to ensure that all...

  • Senior Cloud Contact Center Developer

    3 days ago

    Surat, Gujarat, India beBeeAWS Full time ₹ 30,00,000 - ₹ 60,00,000

    Position Summary:We seek a Senior Cloud Contact Center Developer to design and develop cloud-based contact center solutions using Amazon Connect.About the RoleThe ideal candidate will be responsible for creating and maintaining cloud-based contact center solutions, leveraging Amazon Connect, to deliver seamless and intelligent customer interactions.This is a...

  • Advanced Data Center Network Architect

    3 days ago

    Surat, Gujarat, India beBeeNetwork Full time ₹ 18,36,000 - ₹ 21,38,000

    Highly Skilled Network Architect Opportunity We seek a highly skilled network architect to join our global team and design, deploy, and manage advanced data center networking solutions.Design and Deployment:Design, deploy, and manage scalable and resilient data center networks built on Cisco Nexus platforms (NX-OS, Nexus 5K/7K).Configure and troubleshoot...

  • Center Director

    2 weeks ago

    Surat, Gujarat, India beBeeManager Full time ₹ 6,00,000 - ₹ 10,00,000

    Job Title: Center Manager">About the Role:">We are seeking a highly skilled and experienced professional to manage our center and lead our team. As a Center Manager, you will be responsible for overseeing the day-to-day operations of the center, ensuring that all programs are delivered efficiently and effectively.">Key Responsibilities:">">Mobilization:...

  • Network & Security Solution Architect

    5 days ago

    Surat, Gujarat, India Aether Industries Limited Full time ₹ 7,00,000 - ₹ 12,00,000 per year

    Company DescriptionAether Industries Limited is a leading global manufacturer of fine and specialty chemicals and active ingredients, and a preferred provider of Contract Research and Manufacturing Services (CRAMS). Based in Surat, Gujarat, India, Aether operates a unique contract research and manufacturing facility with capabilities to produce from 1 kg to...

  • Solutions Architect

    6 days ago

    Surat, Gujarat, India beBeeTransformation Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Drive Business Transformation as a Solutions ArchitectWe are seeking an innovative and forward-thinking Solutions Architect to join our team. In this role, you will have the opportunity to work with clients to design and implement modern technology solutions that drive business growth and transformation.As a Solutions Architect, you will be responsible for...

  • Digital Solutions Architect

    6 days ago

    Surat, Gujarat, India beBeeSolutions Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title:Digital Solutions ArchitectWe are seeking a highly skilled Digital Solutions Architect to design and deliver innovative solutions using the Power Platform and Azure services.The ideal candidate will have five years of experience in Power Platform services, including licensing models and Azure. They must also have SharePoint experience and Canvas...

  • Enterprise Solutions Architect

    6 days ago

    Surat, Gujarat, India beBeeSolution Full time US$ 15,00,000 - US$ 20,00,000

    Senior Enterprise Solutions ArchitectThe Senior Enterprise Solutions Architect is a seasoned expert with 9–10 years of hands-on experience in designing and delivering scalable enterprise solutions.Key Responsibilities:Design Strategy:Solution Analysis:Define business requirementsAnalyze complex systemsTechnical Leadership:Lead cross-functional...

  • Walk-In Drive for Cloud Architect Advisory

    1 week ago

    Surat, Gujarat, India HCLTech Full time

    ** Walk-In Drive for Cloud Architect Advisory (CAA) - SAP Cloud Solutions **Role: Cloud Architect Advisory (CAA)Contact Person: Divya L / Murugan RaviLocation: Ambattur-6Dates:12th & 13th SeptemberTime: 11:00 AM 2:00 PM---About the Role: (7-15years - Remote)We are seeking self-driven, highly motivated, and customer-obsessed professionals to strengthen our...

  • Enterprise Solution Architect

    2 weeks ago

    Surat, Gujarat, India beBeeSolution Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Title: Enterprise Solution ArchitectWe are seeking a highly skilled and experienced Enterprise Solution Architect to lead the development and implementation of innovative solutions within our Workday platform.About the Role:The Enterprise Solution Architect will be responsible for designing and implementing scalable, secure, and efficient...