Senior Technical Support Manager

20 hours ago

Chennai, Tamil Nadu, India beBeeLeadership Full time ₹ 1,48,00,000 - ₹ 2,54,00,000

As a Support Lead, you will oversee the technical support team, ensuring client issues are resolved efficiently and effectively. Your role involves promoting strategic direction, enforcing support processes, and managing team members.

Key Responsibilities:
  • Technical Leadership: Develop and maintain subject matter expertise in relevant products and technologies.
  • Support Process Management: Enforce support processes to ensure compliance with client SLAs and high-quality issue resolution.
  • Team Management: Manage, mentor, and motivate team members, fostering continuous learning and professional development.
  • Clients and Stakeholders: Liaise with clients and stakeholders to ensure alignment with business and technical objectives.

In this role, you will have opportunities to grow and develop your skills, working closely with cross-functional teams to drive business success.

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