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Senior Technical Operations Manager

2 weeks ago

Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 25,00,000
Job Description

We are seeking an experienced Senior Technical Operations Manager to lead our technical support division. The ideal candidate will have a strong background in managing day-to-day operations, driving performance management, and improving service quality.

This role requires a deep understanding of technical support processes, strong leadership skills, and the ability to manage operations in a fast-paced environment.

Key Responsibilities:
  • Lead and manage the technical support team to meet SLAs and KPIs.
  • Drive performance management, coaching, and mentoring to ensure team effectiveness.
  • Monitor and analyze operational metrics to identify gaps and implement process improvements.
  • Collaborate with cross-functional teams to resolve escalations and deliver prompt solutions to customers.
  • Implement best practices, knowledge management systems, and training programs to enhance service quality.
  • Ensure compliance with organizational policies, security protocols, and industry standards.
Requirements:
  • Bachelor's degree in Computer Science or related field.
  • Minimum 5 years of experience in technical operations management.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.