Sr. Manager- Cyber Security Technical Support
1 day ago
Sr Manager Technical Support Location Chennai India Job Summary We are looking for a seasoned Senior Manager Director of Technical Support to join our team in Bangalore or Chennai With over 12 years of experience in technical support particularly within the cybersecurity sector the ideal candidate will lead our support operations ensuring exceptional service delivery and customer satisfaction Key Responsibilities Strategic Leadership Develop and implement strategic plans for the technical support department aligning with objectives and enhancing the customer experience Team Management Lead and mentor a team of technical support professionals fostering a high-performance culture and ensuring effective problem resolution Operational Oversight Manage day-to-day technical support operations ensuring timely resolution of complex issues related to cybersecurity products Customer Experience Drive improvements in support processes to deliver outstanding service focusing on efficiency and customer satisfaction Process Improvement Continuously assess and refine support strategies tools and methodologies to enhance team performance and customer outcomes Cross-Functional Collaboration Partner with product management engineering and sales teams to address technical challenges incorporate customer feedback and drive product enhancements Reporting Analytics Monitor key performance indicators KPIs generate detailed reports on support metrics and provide actionable insights to senior management Budget Management Oversee the technical support budget ensuring cost-effective operations and optimal resource allocation Crisis Management Handle escalated support issues and critical incidents ensuring prompt and effective resolution Qualifications Education Bachelor s degree in Computer Science Information Technology Cybersecurity or a related field A Master s degree is preferred Experience 12 years in technical support with a strong background in cybersecurity products Proven track record in managing support teams and addressing complex technical issues Skills Expertise in cybersecurity technologies and solutions Strong leadership communication and interpersonal skills Proven ability to drive process improvements and manage high-performing teams Experience with support management tools CRM systems and analytical reporting Leadership Demonstrated success in leading technical support teams managing cross-functional projects and enhancing customer service
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Cyber Security Researcher
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Chennai, Tamil Nadu, India Necurity Solutions Network Security Private Limited Full timeJob Description: Develop scripts, framework, and custom codes to automate scans using open-source tools. Knowledge of software design and development, software and network architecture, protocols, and standards. Conduct Vulnerability Assessments of Network and Security Devices using various open-source and commercial tools. Map out networks, and discover...
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Chennai, Tamil Nadu, India Wipro Limited Full timeOverview: **_Role Purpose_** - The purpose of this role is to design the organisation’s computer and network security infrastructure and protect its systems and sensitive information from cyber threats._ **_ - ** **_Do_** - **_Design and develop enterprise cyber security strategy and architecture_** - _Understand security requirements by evaluating...
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Chennai, Tamil Nadu, India WPP Full time**WPP** is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.** **Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major...
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[Only 24h Left] Endpoint Security Engineer
1 week ago
Chennai, Tamil Nadu, India Ford Full timeJob Category Enterprise Technology YOUR TYPICAL DAY HERE WOULD BE Provide engineering and operational support for Ford s corporate Cyber Security Tools Respond to infrastructure and Cyber security incidents Collaborate with product vendors to coordinate distribution of regular updates patches Test and implement vendor product upgrades Responsibilities Work...
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2 days ago
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