Executive Assistant

2 weeks ago


Surat, Gujarat, India beBeeCustomerService Full time ₹ 10,00,000 - ₹ 15,00,000
Job Title: Front Office Executive

This is an exciting opportunity to join a serviced apartment in Hiranandani Gardens, Powai, Mumbai. As a front office executive, you will be responsible for providing exceptional customer service and administrative support at the front desk.

Key Responsibilities:
  • Operational management of daily activities, including check-ins/outs, billing, answering phone calls, emails, and responding to inquiries.
  • Ensure seamless Front Desk operations and identify any lapses for real-time rectification.
  • Administering front office functions on a daily basis, implementing continuous review and improvement (kaizen).
  • Perform duties as needed in case of absence or peak workload.
  • Monitor and oversee all guest services on a daily basis.
  • Identify critical guests, VIP arrivals, meet & greet, and attend guests as necessary.
  • Answer day-to-day inquiries for short-term / long-term stays.

Requirements:

  • Graduate / Post Graduate preferably into hotel management.
  • Must have worked in 4/5 star hotels in similar roles for at least 3-4 years.
  • Excellent verbal/written communication skills, ability to write professional emails, draft documents, presentations, etc.
  • Hospitality attitude and aptitude, customer-centric, effective communication.
  • Thorough organization and supervisory skills.
  • Natural team player, patience, negotiation skills, good dispute/grievance resolution with stakeholders.

Schedule: Day shift/Rotational as needed.


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