Sales Call Evaluation Specialist

21 hours ago


Tiruchi, Tamil Nadu, India beBeeQuality Full time ₹ 9,00,000 - ₹ 12,15,000
Job Description:

The Sales Call Quality Assurance Specialist plays a crucial role in maintaining high standards of customer interaction and driving conversions through actionable feedback.

Key Responsibilities:
  • Evaluate daily sales calls against established quality benchmarks.
  • Assess performance on tone, voice modulation, objection handling, product knowledge, company introduction, sales pitch effectiveness, and compliance with scripts and legal guidelines.
  • Develop detailed evaluation reports and scorecards for each sales call.
  • Provide constructive feedback and recommendations for improvement to telecallers and team leaders.
  • Identify recurring gaps or issues in sales conversations and suggest targeted training or process improvements.
Required Skills & Qualifications:
  • Bachelor's degree in Business, Communications, or a related field.
  • Prior experience in sales call auditing, telecalling, or sales training is desirable.
  • Strong communication and analytical skills with a keen eye for detail.
  • Ability to provide objective, actionable feedback for performance improvement.
Benefits:

This role offers the opportunity to make a significant impact on our customers' experiences and contribute to the growth and success of our organization.



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