Sales and Distribution Support Specialist

11 hours ago


Tiruchi, Tamil Nadu, India beBeeSPECIALIST Full time ₹ 90,00,000 - ₹ 1,25,00,000
Job Description

As a specialist in JD Edwards S&D, you will provide support for the resolution of service requests and system defects related to the Sales & Distribution module.

The ideal candidate will have extensive experience in JDE Sales & Distribution, techno-functional skills, and the ability to understand highly customized processes.

Key responsibilities include:

  • Application testing for all system changes and projects.
  • Knowledge transfer and other support-related activities.
  • Support for the resolution of service requests.
  • Support for the resolution of system defects.
  • Key involvement in the resolution of high-severity issues.
  • Review and approval of root cause analysis, workarounds, and support.
  • Documentation prepared by analysts.
  • Guidance and expertise provided to analysts in resolving complex issues.
  • Interaction with business users throughout the lifecycle of the support call.
  • Resolution of all application support calls logged through the Help desk.
  • Regular interaction with development and administrative support teams to involve them in resolving issues.
  • Ownership of support tickets pertaining to respective modules until closure.
  • On-call support after business hours for high-severity issues.

Desirable experience includes working on JDE projects with an onsite-offshore model for Application Development and support.



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