
Senior Dispute Resolution Specialist
4 days ago
Job Opportunity:
About the Role:
We seek experienced professionals to assume leadership in dispute management, ensuring timely and effective resolution of high-value or complex disputes.
Key Responsibilities:
- Act as a point of contact for escalations from analysts and associates
- Conduct in-depth analyses on dispute drivers and financial impact
- Develop and refine procedures based on evolving business needs
- Liaise with legal and compliance teams for sensitive cases
- Drive automation initiatives in dispute tracking and resolution
- Mentor junior team members and conduct quality reviews
- Represent the dispute team in cross-functional meetings
- Stakeholder Management – Handle escalations and communicate with senior stakeholders
- Advanced Reporting – Build and interpret complex dispute metrics
- Project Management – Lead initiatives to reduce dispute cycle time
- Compliance Expertise – Navigate legal and regulatory frameworks
- Mentorship – Guide junior team members and review their work
- Tool Proficiency – Utilize ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking
- Change Management – Support implementation of new policies or tools
About Us:
HCLTech requires experienced professionals like you to drive our business forward.
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