Junior Collection Executive

1 week ago

Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 30,00,000 - ₹ 45,00,000

Job Opportunity

Job Description

As a Customer Service Representative, you will play a crucial role in our organization. Your primary responsibility will be to communicate with customers regarding their payment schedules and follow up until the payments are made.

We require our representatives to have excellent verbal communication skills and basic computer knowledge. Additionally, we expect them to be able to type at least 15 words per minute and work effectively in shifts to achieve monthly collection targets.

  • Key Responsibilities:
  • - Communicate with customers to remind them of EMI due dates and follow up until payment is received
  • - Explain payment options and consequences of delayed payments
  • - Coordinate with field collection team for doorstep collection requests
  • - Update call records and collection status in the system as per process
Requirements

To succeed in this role, you should possess the following qualifications:

  • Essential Skills:
  • - Clear verbal communication
  • - Basic computer knowledge
  • - Typing speed of 15+ words per minute

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