Urgent Search) Executive Collections

4 weeks ago


Gurgaon, Haryana, India Indbank Global Support Services Full time
Job Description

Key Responsibilities:

Customer Communication

- Contact customers with overdue payments via phone calls, emails, and letters to negotiate repayment plans.
- Follow up consistently on promised payments and ensure adherence to agreed-upon repayment terms.

Assessment & Negotiation

- Investigate and analyze customers financial situations to propose appropriate and sustainable repayment solutions.
- Negotiate payment plans with empathy while maintaining a results-driven approach.

Documentation & Reporting

- Maintain accurate records of all customer interactions, agreements, and follow-up actions.
- Prepare and submit regular reports on collection performance, outstanding debts, and customer updates.

Issue Resolution

- Handle escalated customer complaints and inquiries professionally and efficiently.
- Collaborate with internal departments (e.g., legal and finance) to escalate and resolve complex cases as necessary.

Compliance & Risk Management

- Ensure all debt collection activities comply with relevant legal regulations and company policies.
- Stay informed about changes in laws and industry best practices related to collections.

Performance Targets

- Achieve monthly and quarterly collection goals set by the management.
- Use data and insights to improve collection strategies and increase recovery rates.

Requirements:

Experience:

- Minimum 12 years of experience in debt collection or a similar role.
- Experience handling both consumer and commercial debts is preferred.

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