Max Life Insurance Business Operations Manager

1 month ago


Haridwar, Uttarakhand, India Max Life Insurance Full time

About the Role

We are seeking a skilled and dedicated Assistant Manager to join our team at Max Life Insurance. As a key member of our operations team, you will be responsible for managing office administration assets and ensuring their upkeep. Your expertise in contracting, new business processing, banking, and petty cash management will drive our growth and success.

Key Responsibilities:

  • Managing office administration assets and their upkeep.
  • Contracting with vendors and agents.
  • Processing new business requests.
  • Banking initial and renewal premiums.
  • Managing petty cash and vendor payments.
  • Handling surrender requests and ensuring compliance.
  • Executing all service requests post-policy issuance.
  • Addressing customer queries and complaints.
  • Maintaining high Net Promoter Score (NPS) ratings.
  • Processing life claims.

Measure of Success:

  • Achieving an NPS rating of 90 and a turnaround time (TAT) of 3 days.
  • Maintaining a customer engagement rate of 70%.
  • Retaining surrenders at a rate of 70%.
  • Achieving an NPS rating of 90.
  • Completing banking within 24 hours.
  • Vendor payment TAT should be less than 10 days.
  • Retention of surrender requests should be less than 1%.
  • Achieving 100% accuracy in POS and customer service requests.
  • Zero-day upload of POS and claims documents in the FTP server.
  • Audit rating of 2.
  • Achieving 100% service to recruitment and sales.
  • Persistency rate of 90%.
  • Free-look retention rate of 45%.

Requirements:

  • Graduate or Postgraduate degree in any discipline.
  • 2-3 years' experience in front-end customer services.
  • Knowledge of service quality is essential.

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