
Student Engagement Specialist
3 days ago
Job Title: Academic Counselling Trainee
About the Role:
We are seeking a trainee to support students and faculty by addressing queries, resolving concerns, and ensuring smooth communication. This is an academic counselling role focused on guiding students on courses and processes.
Key Responsibilities:
- Conduct outbound calls to address student and faculty queries.
- Collate structured feedback and highlight areas for improvement.
- Resolve concerns promptly or escalate to the concerned team when needed.
- Maintain accurate and detailed records of all interactions.
- Share updates related to batches, class reschedules, and announcements.
- Support in enhancing student satisfaction by identifying and following up on recurring issues.
Requirements:
- Strong verbal communication skills in both Hindi and English.
- Basic knowledge of Google Sheets and documentation.
- Empathetic, patient, and solution-oriented approach.
- A reliable laptop and internet connection are essential.
This opportunity offers freshers or early-career professionals exposure in academic counselling and student engagement.
As a trainee, you will gain experience in communicating with students and faculty, providing guidance on courses and processes, and enhancing student satisfaction.
Our ideal candidate has strong verbal communication skills, basic knowledge of Google Sheets, and an empathetic and patient approach.
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