Student Support Leader

1 day ago

Noida, Uttar Pradesh, India beBeeCounsellor Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title:
Counselling Associate Manager

Role Overview:


As a leader in the counselling team, you will be responsible for managing a team of counsellors, driving student engagement, ensuring high conversion rates, and delivering a seamless counselling experience.

This is a leadership role focused on performance, quality, and empathetic student support.

Key Responsibilities:

Team Leadership:
Manage, train, and motivate a team of student counsellors to achieve individual and team targets.

Student Engagement:
Oversee the entire counselling lifecycle – from inquiry handling to admission closure.

Quality Assurance:
Monitor and enhance the quality of counselling interactions through audits, feedback, and coaching.

Performance Tracking:
Analyze daily/weekly performance metrics and implement improvement plans as needed.

Process Management:
Standardize counselling processes, scripts, and follow-ups to ensure consistency and effectiveness.

Escalation Handling:
Manage high-stakes or escalated student cases with professionalism and empathy.

Cross-Functional Coordination:
Collaborate with admissions, academics, marketing, and tech teams to support student needs.

Reporting:
Maintain dashboards, generate performance reports, and present updates to senior leadership.

Requirements:
~ Bachelor's degree required; Master's in Psychology, Education, or Management preferred

~4–6 years of counselling or inside sales experience (preferably in education or EdTech)

~1–2 years of experience in team handling or managerial roles

~ Strong verbal and written communication skills

~ Ability to lead with empathy, drive performance, and manage change

~ Familiarity with CRM tools and counselling workflow systems

~ Data-driven decision-making skills

Key Skills:
Student Counselling & Conversion

Team Leadership & People Management

CRM & Reporting

Performance Analysis

Empathy & Problem Solving

Process Optimization

Conflict Management

Why Join?

Opportunity to make a real impact in students' lives

Dynamic and collaborative work culture

Career growth in a rapidly scaling organization

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