Key Performance Officer

6 days ago

Delhi, Delhi, India beBeePerformance Full time ₹ 15,00,000 - ₹ 28,00,000
Job Title: Key Performance Officer

Key Performance Officer - Join Our Team:

The company is seeking an exceptional candidate to assume the role of Key Performance Officer. This position plays a vital part in our operations, responsible for implementing and maintaining processes that guarantee customer satisfaction.

We are looking for an individual with excellent communication skills who can effectively collaborate with colleagues to achieve shared goals. The ideal candidate should be a results-driven problem solver able to analyze complex situations and develop effective solutions.

Main Responsibilities:

  • Implement retention processes and monitor their effectiveness;
  • Analyze repeat complaints and suggest permanent solutions;
  • Lead team members by providing guidance and support on how to enhance productivity;
  • Collaborate with other departments to ensure seamless workflow;
  • Monitor and resolve customer requests in a timely manner;
  • Support training needs analysis and development of team members;
  • Improve daily efficiency through automation;
  • Ensure cross-functional synergy and coordination within the organization;
  • Share insights and reports with management to inform decision-making;
  • Understand payment processes and recover doubtful debts from customers;
  • Maintain relationships with large customers and serve as a final point of escalation for customer issues;

Requirements:

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills;
  • Able to work independently and collaboratively as part of a team;
  • Strong analytical and problem-solving skills;
  • Ability to manage multiple priorities and meet deadlines;
  • Proficiency in MS Office Suite and ability to learn new software quickly;
  • Bachelor's degree in Business Administration or related field;

Benefits:

This role offers a competitive salary package, opportunities for growth and professional development, and a dynamic work environment. We prioritize employee well-being and offer benefits such as health insurance, retirement plan, and paid time off.

What We Offer:

In addition to a fulfilling career, we provide a supportive and inclusive work environment that values diversity and promotes work-life balance. Our team is passionate about delivering exceptional service and making a positive impact in our community.

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