Key Account Manager

3 weeks ago

Delhi, Delhi, India Qship worldwide Full time
Company Overview:

Qship Worldwide is a fast-growing international logistics and freight forwarding company specializing in ocean and air freight, customs clearance, and end-to-end supply chain solutions. We work closely with global clients, particularly e-commerce and retail exporters, to ensure smooth and efficient movement of goods worldwide.

Role Overview:

We are seeking a highly motivated Key Account Manager with 3+ years of proven experience in the freight forwarding or international logistics industry. The ideal candidate will be responsible for managing and growing relationships with key clients, ensuring service excellence, and driving customer satisfaction and retention.

Key Responsibilities:

- Act as the primary point of contact for assigned key accounts, ensuring seamless communication and service delivery.
- Manage end-to-end client requirements including ocean freight, air freight, customs clearance, and last-mile coordination.
- Understand client business needs and provide tailored logistics solutions to enhance efficiency and reduce costs.
- Monitor shipment progress, proactively resolve issues, and keep clients updated on status.
- Prepare and share quotations, negotiate rates, and ensure profitability for assigned accounts.
- Collaborate with operations, documentation, and finance teams to ensure smooth execution of shipments.
- Identify opportunities to cross-sell and up-sell services to existing customers.
- Ensure high levels of customer satisfaction and client retention.

Requirements:

- Minimum 3 years of experience in international logistics / freight forwarding industry.
- Strong knowledge of ocean freight, air freight, and customs clearance procedures.
- Excellent communication, negotiation, and interpersonal skills.
- Proven ability to handle multiple accounts and deliver results under deadlines.
- Customer-focused with strong problem-solving abilities.
- Proficiency in MS Office (particularly MS Excel).

Salary Range: ₹35,000 – ₹50,000 per month (based on experience and skills).

What We Offer:

- Competitive salary and performance incentives.
- Opportunity to work with international clients and global logistics networks.
- Career growth in a fast-expanding organization.
- A dynamic and collaborative work environment.

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