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Customer Experience Manager
3 weeks ago
Job Opportunity: Customer Experience Manager
We are seeking a highly skilled and experienced professional to lead our customer care team. As a key member of our organization, you will be responsible for ensuring timely resolution of customer complaints while maintaining high standards of professionalism.
About the Role:
The successful candidate will be responsible for leading, supervising, and monitoring the customer service team to ensure that all customer complaints are resolved in a timely and efficient manner. This will involve coordinating with department heads to ensure prompt and effective complaint resolution.
Key Responsibilities:
- Lead and supervise the customer service team to ensure timely resolution of customer complaints.
- Coordinate effectively with department heads to ensure prompt and efficient complaint resolution.
- Educate customers on various products and services offered by our organization.
- Measure and track customer satisfaction levels and implement timely interventions for improvement.
- Maintain periodic performance reports related to customer care activities.
- Communicate with customers across multiple channels including email, phone, and in-person meetings.
Requirements:
To be considered for this role, you must have a minimum of 15 years of experience in sectors such as telecom, real estate, health insurance, hospitality, or banking. You should also possess strong analytical skills and proficiency in MS Office.
What We Offer:
In addition to a competitive salary and benefits package, we offer opportunities for career growth and development in a dynamic and supportive work environment.
