Customer Experience Manager

7 hours ago

Gurgaon, Haryana, India beBeeCustomerExperience Full time ₹ 15,00,000 - ₹ 28,00,000

**Job Overview**

We are seeking an experienced professional to fill the position of Customer Experience Manager. This role involves leading a team of customer service personnel, providing guidance, coaching, and performance oversight to ensure high levels of service delivery.

Key Responsibilities:

  • Lead and manage a team of customer service professionals, focusing on team leadership and management.
  • Provide operational oversight, guiding field sales/support activities, business groups, and corporate organization in areas such as sales administration, order fulfillment, and general support administration.
  • Develop strategic plans, organize, direct, and control staff necessary to deliver effective solutions, consulting services, and operational controls to defined business areas or processes.
  • Collaborate with internal departments to ensure seamless customer interactions and integrated service delivery.
  • Identify opportunities for process improvements within customer service operations to enhance efficiency, quality, and responsiveness.

Required Skills and Qualifications:

  • Demonstrated experience in managing customer service personnel.
  • Strong leadership abilities with experience guiding field sales/support activities and business groups.
  • Expertise in sales administration, order fulfillment, and support administration.
  • Ability to plan, organize, direct, and control activities and staff to provide solutions and consulting.
  • Excellent communication, interpersonal, and problem-solving skills.

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