Senior Customer Experience Manager

1 week ago

Gurgaon, Haryana, India beBeeCustomerSuccess Full time ₹ 15,00,000 - ₹ 28,00,000
Job Description

We are seeking a skilled Customer Success Manager to join our team. The successful candidate will be responsible for managing customer relationships, identifying opportunities for growth, and ensuring customer satisfaction.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work collaboratively across different teams. They will also have experience working with customer success platforms and health scoring methodologies.

  • Main Responsibilities:
  • Design, create, and continuously enhance the customer health score framework.
  • Regularly review and update health scoring metrics to ensure alignment with business objectives.
  • Monitor customer health trends and proactively recommend actions to improve customer success outcomes.
  • Partner with external vendors to build, maintain, and improve the Customer Success platform.
  • Troubleshoot and resolve platform-related issues.

Key Performance Indicators:

  • Customer satisfaction ratings.
  • Customer retention rates.
  • Health scoring metric accuracy.

Required Skills and Qualifications

  • Bachelor's degree in Business, Marketing, or related field.
  • 3+ years of experience in Customer Success or related areas.
  • Experience working with customer success platforms.
  • Strong analytical skills.
  • Excellent communication skills.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.

Others

  • Working hours: 40 hours per week.
  • Work schedule: Monday to Friday.

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