Senior Customer Experience Manager
2 weeks ago
Job Summary:
We are seeking a seasoned professional to lead our Customer Care team in the Education/Aviation Industry.
The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record of delivering exceptional customer service experiences.
• Lead and supervise the Customer Service team to ensure timely resolution of customer complaints.
• Collaborate effectively with Department Heads to resolve customer complaints efficiently.
• Escalate critical issues to senior management promptly and accurately.
• Develop and maintain performance reports related to customer care activities.
• Provide exceptional customer service experience through regular monitoring and physical audits.
• Proactively measure and track customer satisfaction, implementing timely interventions for improvement.
Required Qualifications:
- Bachelor's Degree in Arts, Commerce, or Science. An MBA is preferred.
- Industry Exposure: Must have experience in sectors such as Telecom, Real Estate, Health Insurance, Hospitality, or Banking.
- IT Skills: Proficient in MS Office; strong analytical skills are essential.
- Travel: Required, based on business needs.
-
Senior Customer Experience Manager
2 weeks ago
Gurgaon, Haryana, India beBeeSolution Full timeAbout Our Team">We are a team of experts in digital customer engagement solutions, working with businesses to drive growth and success through innovative technology.Our team members are passionate about using their knowledge and skills to deliver memorable customer experiences and bring value to our clients.Job Description:As a Senior Solution Engineer, you...
-
Relationship Manager
7 days ago
Gurgaon, Haryana, India Artha Senior Care Full time ₹ 8,00,000 - ₹ 12,00,000 per yearCompany DescriptionArtha Senior Care is a leading provider of Assisted Living and senior care services, dedicated to enhancing the lives of senior citizens. We strive to deliver exceptional care, comfort, and hospitality to our residents. Our goal is to ensure that seniors live with dignity and convenience while receiving personalized attention that caters...
-
Customer Experience Manager
2 weeks ago
Gurgaon, Haryana, India Michael Page Full timeJob Description- Opportunity to work with a global brand- Opportunity to work in a high visibility leadership roleJob Description- Develop and implement the OE service strategy aligned with overall business objectives and requirements.- Collaborate with R&D, regional heads, and field teams to support new product testing and gather performance feedback on new...
-
Senior Customer Experience Manager
1 week ago
Gurgaon, Haryana, India beBeeCustomerSuccess Full time ₹ 15,00,000 - ₹ 28,00,000Job DescriptionWe are seeking a skilled Customer Success Manager to join our team. The successful candidate will be responsible for managing customer relationships, identifying opportunities for growth, and ensuring customer satisfaction.The ideal candidate will have excellent communication and problem-solving skills, with the ability to work collaboratively...
-
Customer Experience
2 weeks ago
Gurgaon, Haryana, India MakeMyTrip Full time ₹ 1,04,000 - ₹ 1,30,878 per yearAbout The OpportunityRole: Customer Experience - Post Sales OperationsLevel: Senior Manager/ Associate DirectorReporting To: Director - Customer ExperienceLocation: GurgaonAbout The FunctionOur Customer Experience team is dedicated to elevating every interaction with our customers. By enhancing customer satisfaction, minimizing customer effort, and driving...
-
Customer Experience
2 weeks ago
Gurgaon, Haryana, India MakeMyTrip Full time ₹ 15,00,000 - ₹ 20,00,000 per yearAbout the Opportunity: Role: Customer Experience - Post Sales Operations Level: Senior Manager Reporting To: Vice President - Customer Experience Location: Gurgaon About the Function: Our Customer Experience team is dedicated to elevating every interaction with our customers. By enhancing customer satisfaction, minimizing customer effort, and driving...
-
Customer Experience Manager
2 weeks ago
Gurgaon, Haryana, India beBeeCustomerExperience Full time ₹ 15,00,000 - ₹ 28,00,000**Job Overview**We are seeking an experienced professional to fill the position of Customer Experience Manager. This role involves leading a team of customer service personnel, providing guidance, coaching, and performance oversight to ensure high levels of service delivery.Key Responsibilities:Lead and manage a team of customer service professionals,...
-
Customer Experience Manager
2 weeks ago
Gurgaon, Haryana, India CARS24 Full time ₹ 1,04,000 - ₹ 1,30,878 per yearWhat will you drive?Grievance Handling & Resolution:Own end-to-end grievance management with targets on TAT, CSAT, FCR, reopen and escalation rates. Ensure fast, empathetic resolutions via call center and ticketing platforms.Proactive training and handling of new products & processes for grievance associates and call centre agents- including continuous...
-
Customer Experience Manager
2 weeks ago
Gurgaon, Haryana, India beBeeCustomer Full timeCustomer Service and Sales Role OverviewThis is an exciting opportunity to be the face and voice of a leading car buying and selling platform. As a customer service and sales professional, you will play a vital role in delivering exceptional customer experiences that exceed our customers' expectations.You will work closely with a dynamic and enthusiastic...
-
Gurgaon, Haryana, India beBeeCustomerSuccess Full time ₹ 15,00,000 - ₹ 28,00,000Senior Specialist for Customer Success ContentKey Responsibilities:Content Development and Management:Develop a comprehensive library of customer success content, including onboarding materials, training guides, FAQs, and best practice resources tailored to various customer segments.Create engaging and informative content that reflects the customer journey,...
