Senior IT Support Specialist

6 days ago

Mount Abu, Rajasthan, India beBeeNetwork Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Title:

Senior Technical Support Engineer, SASE

Technical Support Role

You will be working with valued customers to address their complex post-sales concerns. This entails providing technical support to customers and partners.

  • Configure and troubleshoot customer networks.
  • Provide best practices for network management and optimization.
  • Manage support cases to ensure timely resolution.

Publish technical support bulletins and other documentation in our knowledge base.

Critical situations may require on-site visits to expedite resolution.

Key Skills and Qualifications

The following skills are required for this role:

  • Strong understanding of network protocols and technologies (TCP/IP, DNS, IP routing, HTTP/HTTPS, Remote Access VPN solutions, IPSEC, PKI & SSL, Authentication Protocols).
  • Excellent problem-solving skills and attention to detail.
  • Effective communication skills (Japanese and English).

This role requires a strong technical background and excellent communication skills. If you have these qualifications and are interested in this position, please apply through the usual channels.

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