
Customer Experience Specialist
3 days ago
We are seeking a skilled professional to fill the role of Call Center Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and support.
- Handle inbound and outbound calls, addressing customer inquiries and resolving issues in a timely and efficient manner.
- Provide accurate product and service information to customers, troubleshooting problems and escalating complex cases to relevant departments as needed.
- Maintain accurate customer records, utilizing effective communication skills to ensure seamless customer interactions.
Requirements:
- A high school diploma or equivalent is required; a Bachelor's degree is preferred.
- Proficiency in customer service, customer support, and ensuring customer satisfaction is essential.
- Experience in handling customer experience and interacting with customer service representatives is beneficial.
- Strong communication and interpersonal skills are necessary for success in this role.
- Ability to work in a fast-paced environment and solve problems efficiently is critical.
- Previous experience in the healthcare industry is an asset.
About This Role:
This position requires a customer-focused individual who can provide top-notch service and support to our clients. If you have a passion for delivering exceptional customer experiences and possess strong communication skills, we encourage you to apply.
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