
Customer Experience Specialist
19 hours ago
Job Overview
We are seeking a highly skilled and experienced Guest Relations Manager to join our team. As a key member of the hotel's front desk operations, you will be responsible for delivering exceptional guest experiences throughout their stay.
The ideal candidate will possess excellent communication and coordination skills, with the ability to actively listen to and resolve complaints. You will also be responsible for managing the guest relations team, analyzing customer feedback, and suggesting ways to improve ratings.
Main Responsibilities:
- Greet clients upon arrival and ensure seamless check-in procedures
- Coordinate luggage collection and storage
- Manage the guest relations team and coordinate their activities
- Analyze customer feedback and suggest improvements
- Recommend local tourist spots and promote hotel amenities
About the Role:
This is an exciting opportunity for a hospitality professional to join our team and contribute to delivering exceptional service to our guests.
Requirements:
To be successful in this role, you will need:
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Strong problem-solving and conflict resolution skills
- Proven experience in guest relations or a related field
- Ability to analyze data and make informed decisions
Benefits:
We offer a competitive salary package and opportunities for career advancement.
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