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Customer Experience Specialist

2 weeks ago

Ahmedabad, Gujarat, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 80,00,000

Customer Support Professional

Deliver exceptional customer experiences by providing timely and effective support across various touchpoints.

The role requires a combination of technical skills, empathy, and a proactive approach to customer needs.

Key responsibilities include:

  1. Providing first-line support for general inquiries on products and services
  2. Proactively exploring customer needs and pain points through daily interactions
  3. Managing bulk orders, sample requests, and customer complaints in a timely and efficient manner
  4. Promoting digital tools and services to improve customer experience and satisfaction
  5. Actively promoting products and services to increase sales and identify opportunities for further growth

To succeed in this role, you should be customer-focused, target-oriented, and possess excellent communication and interpersonal skills. A proactive and problem-solving approach is essential in this demanding environment.

Requirements:

  • Exceptional communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Proactive approach to customer needs
  • Technical skills relevant to the industry

Benefits:

  • Opportunities for career growth and development
  • Competitive compensation and benefits package
  • Collaborative and dynamic work environment