Help Desk Representative

4 days ago

Tirupati, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 70,00,000

As a customer support specialist, you will be responsible for providing exceptional service to our students. We are looking for someone who is enthusiastic and dedicated to their work.

Key Responsibilities:
  • Respond promptly and effectively to student inquiries through various channels including email and phone.
  • Provide accurate information about courses, policies, and procedures while maintaining a high level of professionalism and empathy in all interactions with students.
  • Proactively reach out to students to understand and address their concerns. Monitor and evaluate student feedback and ratings to identify areas for improvement in the support process.
  • Address and resolve student complaints and concerns efficiently while focusing on achieving high Customer Satisfaction (CSAT) scores.
  • Stay up-to-date with the company's course offerings, updates, and promotions. Continuously educate yourself about the online education industry and relevant trends.
  • Collaborate closely with the product team to address gaps based on student feedback. Maintain clear and effective communication with students, colleagues, and other teams within the organization.
  • Provide regular updates to students about the status of their inquiries or issues. Conduct quality checks on interactions with students to ensure consistent service quality. Identify opportunities for process improvement and suggest solutions to enhance the support experience.
  • Efficiently manage workload and prioritize tasks to meet or exceed established service level agreements (SLAs) and response times.
  • Keep accurate records of student interactions, issues, and resolutions. Generate reports on support-related metrics such as response times, resolution rates, and customer satisfaction scores.
  • Participate in ongoing training and development programs to enhance product knowledge and customer service skills. Share knowledge and best practices with fellow support agents. Collaborate with other support agents and cross-functional teams to ensure a seamless customer experience.
  • Provide insights and feedback to improve product features and user experience. Ensure adherence to organizational policies, guidelines, and industry regulations. Protect sensitive student information and maintain confidentiality.
  • Be prepared to handle crisis situations or service disruptions following established protocols and communication procedures.
Required Skills and Qualifications:
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Proficiency in using technology and software applications.
  • Knowledge of online education industry trends and best practices.
Benefits:
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Opportunity to work with a dynamic and growing organization.
Others:

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and have a strong desire to learn and grow with our organization, we encourage you to apply.

  • Help Desk Professional

    2 days ago

    Tirupati, Andhra Pradesh, India beBeetechnical Full time ₹ 7,50,000 - ₹ 10,00,000

    Technical Support SpecialistWe are seeking a highly motivated and customer-focused technical support specialist to provide excellent technical assistance.Key ResponsibilitiesProvide initial technical support to end-users.Log, categorize, and prioritize all incoming IT support tickets in the ticketing system.Troubleshoot hardware, software, applications, and...

  • IT Help Desk Specialist Level 2

    2 days ago

    Tirupati, Andhra Pradesh, India AMSYS IT SERVICES PRIVATE LIMITED Full time

    Role: IT Help Desk Specialist Level 2Work Location: Thane, MaharashtraTotal Experience: 3+yearsShift: US Shift Hours & Rotational Shift We are seeking an experienced Help Desk Specialist Level 2 to join our 24x7 NOC, SOC, and Help Desk division. The ideal candidate will be skilled in troubleshooting, configuring, and maintaining a variety of devices across...

  • Help Desk Representative

    2 hours ago

    Tirupati, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 30,00,000 - ₹ 45,00,000

    Job Title: Customer Care ExecutiveWe are seeking a skilled and customer-focused individual to fill this key role. As the first point of contact for our customers, you will be responsible for delivering exceptional service, resolving issues, and ensuring a positive customer experience across various channels.Key Responsibilities:Respond promptly and...

  • Help Desk Leadership Position

    2 days ago

    Tirupati, Andhra Pradesh, India beBeeServiceDesk Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Service Desk Supervisor**About the Role:**The IT Service Desk Supervisor plays a key leadership role in driving daily operations of our global Service Desk.This position provides frontline oversight for a team of Tier 1 and Senior Agents delivering 24x7 support to users worldwide. You will guide team performance, support escalation management, and...

  • Help Desk Professional

    2 days ago

    Tirupati, Andhra Pradesh, India beBeeProblemSolver Full time ₹ 40,00,000 - ₹ 80,00,000

    Customer Service Representative Role Summary:We are seeking a skilled professional to provide timely and accurate solutions to customer inquiries via phone or email. The primary point of contact for customers, this role will maintain accurate records and document all interactions.Key Responsibilities:Respond to customer inquiries in a professional and...

  • Help Desk Professional

    6 days ago

    Tirupati, Andhra Pradesh, India beBeeCustomerService Full time ₹ 50,00,000 - ₹ 75,00,000

    Job DescriptionWe are seeking a skilled Customer Service Specialist to join our team in Indore. As a key member of our customer support department, you will be responsible for delivering exceptional service to our clients through chat and email communication.The ideal candidate will possess strong expertise in customer support, excellent communication...

  • Help Desk Specialist

    1 week ago

    Tirupati, Andhra Pradesh, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Title: Customer Service LiaisonWe are seeking a skilled and dedicated individual to join our customer support team. As a customer service liaison, you will be the primary point of contact for customers, providing timely and effective solutions to their queries and concerns.Key Responsibilities:Respond to customer inquiries via phone, email, and chat in a...

  • Help Desk Specialist

    7 days ago

    Tirupati, Andhra Pradesh, India beBeeCustomer Full time ₹ 50,00,000 - ₹ 80,00,000

    Job OpportunityWe are seeking a highly skilled customer support specialist to provide exceptional service to our customers.This role involves ensuring efficient communication, empathetic issue resolution, and proactive problem-solving to deliver a delightful customer experience.

  • Help Desk Specialist

    1 week ago

    Tirupati, Andhra Pradesh, India beBeeCustomer Full time ₹ 12,00,000 - ₹ 15,00,000

    Developing high-quality customer interactions is key to driving satisfaction and growth. As a Customer Support Executive, you will leverage your exceptional communication skills to resolve issues in a timely and professional manner.About the RoleKey Responsibilities:Handling customer inquiries, addressing concerns, and ensuring prompt resolutions.Managing...

  • Help Desk Specialist

    3 days ago

    Tirupati, Andhra Pradesh, India beBeeCustomerService Full time ₹ 80,000 - ₹ 1,20,000

    Job OpportunityWe are seeking a detail-oriented and accuracy-focused individual with excellent communication skills to join our team.About the RoleThis position involves responding promptly and professionally to customer inquiries via email, phone, and chat. Collaboration with cross-functional teams is also essential to streamline workflows and enhance...