Help Desk Specialist

3 days ago

Tirupati, Andhra Pradesh, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

Job Title: Customer Service Liaison

We are seeking a skilled and dedicated individual to join our customer support team. As a customer service liaison, you will be the primary point of contact for customers, providing timely and effective solutions to their queries and concerns.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
  • Investigate and resolve customer complaints in a fair and timely manner.
  • Provide product information and technical support to customers.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Maintain accurate records of customer interactions and feedback.

Requirements:

  • Strong written and verbal communication skills.
  • Excellent problem-solving and conflict resolution skills.
  • Able to work in a fast-paced environment and meet deadlines.
  • Proficient in using CRM software and other relevant tools.
  • Friendly and approachable demeanor.

Benefits:

  • Opportunity to work with a dynamic and growing company.
  • Competitive salary and benefits package.
  • Professional development opportunities.
  • Recognition and rewards for outstanding performance.

Working Conditions:

  • Rotational shifts with rotational weekly offs.
  • Malad, Mumbai location.

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